Saas Founders bubble
Saas Founders profile
Saas Founders
Bubble
Professional
SaaS Founders are entrepreneurs who build and lead software-as-a-service companies, forming a tightly connected community known for its...Show more
General Q&A
This bubble centers on entrepreneurs who create, grow, and manage software-as-a-service (SaaS) businesses, prioritizing recurring revenue models and scalable digital solutions.
Community Q&A

Summary

Key Findings

Growth Jargon

Insider Perspective
SaaS founders communicate using precise growth metrics like MRR, CAC, and LTV, creating an exclusive language that instantly signals insider status and filters outsiders.

Transparency Rituals

Social Norms
Publicly sharing revenue dashboards and 'build in public' updates is a social norm that fosters trust and accountability, strengthening bonds within the SaaS founder community.

Data Trade

Communication Patterns
Insiders actively exchange detailed growth experiments and fundraising insights in niche channels, fueling rapid knowledge diffusion and status elevation through demonstrated results.

Investor Symbiosis

Hidden Influences
Relationships with SaaS-savvy investors shape community dynamics; founders’ reputations often hinge on navigating these networks and signaling growth potential via shared KPIs.
Sub Groups

Early-Stage SaaS Founders

Focused on founders in the ideation, MVP, and initial growth phases.

Growth-Stage SaaS Founders

Founders scaling their SaaS businesses, often discussing metrics, funding, and expansion.

Bootstrapped SaaS Founders

Entrepreneurs building SaaS companies without external funding, sharing unique challenges and strategies.

Venture-Backed SaaS Founders

Founders who have raised capital and are navigating investor relations and rapid scaling.

Vertical SaaS Founders

Communities centered around SaaS solutions for specific industries (e.g., healthcare, finance, education).

Statistics and Demographics

Platform Distribution
1 / 3
LinkedIn
30%

LinkedIn is the primary professional networking platform where SaaS founders connect, share insights, and build business relationships.

LinkedIn faviconVisit Platform
Professional Networks
online
Conferences & Trade Shows
20%

Industry conferences and trade shows are essential for SaaS founders to network, learn, and showcase their companies.

Professional Settings
offline
Slack
15%

Slack hosts numerous invite-only and open communities specifically for SaaS founders to discuss challenges, share resources, and collaborate.

Slack faviconVisit Platform
Messaging & Chat
online
Gender & Age Distribution
MaleFemale75%25%
18-2425-3435-4445-5455-6465+5%50%30%10%4%1%
Ideological & Social Divides
Bootstrap BuildersVC ClimbersTech IdealistsOperations GurusWorldview (Traditional → Futuristic)Social Situation (Lower → Upper)
Community Development

Insider Knowledge

Terminology
Advertising SpendCustomer Acquisition Cost (CAC)

Casual observers see ad budget as just advertising spend, while insiders measure precisely how much it costs to acquire one customer, focusing on CAC.

Technical SupportCustomer Success

Outsiders view it as reactive technical support, but SaaS founders emphasize proactive customer success teams focused on retention and satisfaction.

Website AnalyticsDashboard

Outsiders view website analytics as raw data, but insiders refer to dashboards as real-time aggregated metric displays for decision-making.

Software UpdatesDeployments

General public says software updates, but SaaS founders use "deployments" to highlight automated and continuous delivery of features or fixes.

Email MarketingDrip Campaigns

While outsiders say email marketing, insiders use "drip campaigns" to refer to automated, timed sequences nurturing prospects.

Software BugIncident

Casual users call issues bugs, whereas founders refer to significant problems as "incidents" requiring prompt resolution and tracking.

RevenueMRR (Monthly Recurring Revenue)

Outsiders talk about general revenue, whereas SaaS founders focus on predictable and recurring income tracked as MRR.

Fast GrowthProduct-Market Fit

Outsiders equate success with fast growth, but SaaS founders consider "product-market fit" as the sustainable foundation for scaling.

Startup FundingSeed Round

General public say startup funding loosely, while SaaS founders specify early company capital as the seed round.

DowntimeSLA Breach

General users say downtime when services are offline, but SaaS founders refer to "SLA breach" when service levels fall below contractual agreements.

Price PlanSubscription Tier

Casual observers say price plan, but insiders talk about subscription tiers reflecting value segmentation and pricing strategy.

ProfitUnit Economics

Outsiders consider profit broadly, but insiders analyze unit economics to understand profitability at the single-customer or unit level.

CustomersUsers

Outsiders commonly say "customers," but SaaS founders refer to "users" to emphasize active engagement with their software product.

GrowthGrowth Hacking

Casual mentions might just say growth, but insiders use "growth hacking" to describe creative, data-driven rapid growth strategies specific to startups.

Marketing StrategyGo-to-Market (GTM) Strategy

Outsiders say marketing strategy broadly, while insiders use "GTM strategy" to define launch plans integrating sales, marketing, and distribution.

FeedbackNPS (Net Promoter Score)

Casual users call it feedback, whereas SaaS founders track customer loyalty quantitatively with NPS.

Greeting Salutations
Example Conversation
Insider
Keep that MRR climbing!
Outsider
Huh? What do you mean by that?
Insider
MRR means Monthly Recurring Revenue – we use it to wish each other ongoing growth success.
Outsider
Oh, got it. So it's like a good luck phrase among SaaS founders?
Insider
Exactly! And 'Churn be damned!' replies that we'll beat customer loss and keep growing.
Cultural Context
This asymmetric greeting reflects their shared focus on critical business metrics and morale encouragement.
Inside Jokes

"Our CAC is so low, it's basically an asset"

This joke plays on how reducing CAC (Customer Acquisition Cost) is a holy grail, implying it’s almost a valuable asset itself when extremely low.

"You had me at ARR > $1M"

A humorous twist on romantic expressions, highlighting how SaaS founders often measure business viability and attractiveness by reaching $1 million in Annual Recurring Revenue.
Facts & Sayings

MRR is king

This phrase underscores the central importance of Monthly Recurring Revenue (MRR) as the key metric for SaaS founders to measure business health and growth predictability.

Churn is the silent killer

A warning about customer churn (rate of customer loss) which can quietly erode revenue and growth if not managed carefully.

Build in public

A popular practice where founders openly share product development progress, metrics, and learnings on platforms like Twitter to build transparency and community trust.

PLG or die

An affirmation of the Product-Led Growth (PLG) strategy, emphasizing that scalable SaaS companies increasingly rely on self-service product adoption rather than traditional sales-led methods.

CAC payback period matters

A reminder that Customer Acquisition Cost (CAC) relative to how quickly it's recovered through revenue is a critical measure for SaaS sustainability and efficiency.
Unwritten Rules

Always share MRR numbers carefully

Because MRR signals business health, oversharing or inflating metrics can damage trust in the community.

Respect founders who 'build in public'

Open sharing is valued, so dismissing or criticizing public transparency is socially frowned upon.

Avoid posting about 'vanity metrics'

Metrics that look good but don't impact sustainability (like raw downloads without paying customers) are often mocked or ignored.

Be data-driven but human

While metrics matter, founders expect empathetic storytelling and context, valuing authenticity alongside numbers.
Fictional Portraits

Aisha, 32

Founderfemale

Aisha is a tech entrepreneur from Nairobi who recently launched her first SaaS platform aimed at educational institutions in Africa.

InnovationResilienceCommunity support
Motivations
  • Building scalable products that solve real problems
  • Networking with experienced founders to accelerate growth
  • Learning effective customer acquisition strategies
Challenges
  • Balancing product development with fundraising efforts
  • Navigating international markets with limited local resources
  • Finding reliable technical talent
Platforms
LinkedIn groupsFounder Slack channelsLocal startup meetups
MRRCACARRGrowth hackingChurn rate

Ethan, 45

CEOmale

Ethan is a seasoned SaaS founder based in San Francisco running a mid-stage company focused on B2B HR software.

EfficiencyTransparencySustainable growth
Motivations
  • Sustaining steady growth through data-driven decision making
  • Building an engaged and motivated remote team
  • Staying ahead in competitive, fast-moving SaaS market
Challenges
  • Scaling company culture with rapid hiring
  • Optimizing unit economics while expanding features
  • Avoiding burnout for himself and his leadership team
Platforms
Private CEO forumsProfessional LinkedIn groupsAnnual SaaS conferences
LTVCAC payback periodNPSUser onboardingAGILE

Maya, 27

Developerfemale

Maya is a lead software engineer contributing to a growing SaaS startup’s platform in Berlin.

Code qualityCollaborationContinuous learning
Motivations
  • Building robust, user-friendly SaaS products
  • Collaborating with cross-functional teams
  • Keeping up-to-date with cloud technologies and SaaS best practices
Challenges
  • Bridging communication gaps between tech and business teams
  • Balancing feature requests with technical debt
  • Advocating for product scalability early on
Platforms
Slack channelsStack OverflowDeveloper forums
APICI/CDContainersMicroservicesSLOs

Insights & Background

Historical Timeline
Main Subjects
People

Jason Lemkin

Founder of SaaStr and early-stage SaaS investor known for his prolific blogging and community building
Community ArchitectSaaStr FounderSeries A+

Christoph Janz

Managing Partner at Point Nine Capital and author of popular SaaS growth commentary
Early-Stage GuruMetrics MavenBerlin Scene

David Skok

General Partner at Matrix Partners famous for his in-depth ‘For Entrepreneurs’ blog on SaaS metrics
Metrics EvangelistEducation FocusedBoston VC

Tomasz Tunguz

Venture capitalist at Redpoint Ventures known for data-driven SaaS analysis and monthly benchmark reports
Data-DrivenBenchmark KingSF Tech

Hiten Shah

Serial SaaS entrepreneur (Crazy Egg, KISSmetrics) and prolific advisor to founders
Product FirstBootstrapped LegendEarly Growth

Dharmesh Shah

Co-founder and CTO of HubSpot, evangelist for inbound marketing in SaaS
Inbound PioneerHubSpot Co-FounderMarketing Guru

Patrick Campbell

Founder and CEO of ProfitWell, authority on pricing strategy for subscription businesses
Pricing ExpertChurn CrusherSubscription Strategist

Guillaume Cabane

Growth advisor known for personalization tactics and lifecycle optimization in high-growth SaaS
Growth HackerPersonalization ProScale Tactician

Des Traynor

Co-founder and Chief Strategy Officer at Intercom, influential on product-led growth
Product-Led ChampionIntercom VisionaryUX Focus
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First Steps & Resources

Get-Started Steps
Time to basics: 2-4 weeks
1

Study SaaS Business Models

2-3 hoursBasic
Summary: Learn core SaaS concepts, revenue models, and key metrics to understand the landscape.
Details: Begin by immersing yourself in the foundational knowledge of SaaS (Software-as-a-Service) business models. This means understanding how SaaS companies generate revenue (subscriptions, freemium, usage-based), the importance of recurring revenue, and the key metrics that drive decision-making (MRR, ARR, churn, CAC, LTV, etc.). Many newcomers struggle with jargon and the unique economics of SaaS, so take time to clarify these concepts. Use reputable blogs, industry reports, and explainer videos. Take notes and try to explain concepts back to yourself or a peer. This step is crucial because the SaaS bubble is metrics-driven; without this baseline, you’ll struggle to follow conversations or contribute meaningfully. Assess your progress by being able to define and calculate basic SaaS metrics and explain why they matter.
2

Join SaaS Founder Communities

1-2 hoursBasic
Summary: Register and introduce yourself in online SaaS founder forums or groups to observe and participate.
Details: Find and join online communities where SaaS founders gather—these might be dedicated forums, Slack groups, or social media spaces. Lurk initially to observe the tone, common topics, and etiquette. When ready, introduce yourself with a concise background and genuine curiosity. Avoid self-promotion or generic questions; instead, share what you’re hoping to learn or build. Many beginners hesitate to engage, fearing they lack credibility, but most communities welcome thoughtful newcomers. This step is vital for networking, learning from real experiences, and understanding the culture. Progress is measured by your comfort in participating, receiving responses, and recognizing recurring themes in discussions.
3

Analyze Real SaaS Products

2-4 hoursIntermediate
Summary: Pick 2-3 SaaS products, research their features, pricing, and customer base to see theory in practice.
Details: Select a few well-known SaaS products (ideally in different industries or at different stages) and analyze them. Review their websites, pricing pages, customer testimonials, and public case studies. Try free trials if available. Note how they position themselves, what features they highlight, and how their pricing aligns with their target market. Beginners often overlook the importance of understanding how theory translates into real-world offerings. This exercise helps you internalize business model concepts and see how successful SaaS companies structure their offerings. Evaluate your progress by being able to articulate the value proposition, pricing logic, and customer profile for each product you study.
Welcoming Practices

Open Startup transparency

Newcomers are encouraged to share key metrics openly as a sign of trust and serious intent, fostering collaborative support.
Beginner Mistakes

Over-focusing on feature build instead of customer retention

Balance development with understanding churn and lifetime value to sustain long-term growth.

Ignoring unit economics like CAC payback

Track how quickly acquisition costs are recouped to ensure scalable business models.

Facts

Regional Differences
North America

North American SaaS founders typically emphasize venture capital fundraising and rapid scale, with many headquartered in Silicon Valley and Boston ecosystems.

Europe

European SaaS founders often focus more on cross-border regulatory compliance and privacy, navigating GDPR impacts alongside growth.

Asia

Asian SaaS founders frequently prioritize mobile-first features and local market adaptations due to distinct user behavior and infrastructure differences.

Misconceptions

Misconception #1

SaaS founders are just general tech entrepreneurs.

Reality

While overlapping, SaaS founders uniquely face recurring revenue dynamics, customer retention pressures, and platform architecture challenges distinct from other tech fields.

Misconception #2

SaaS success is mostly about great technology.

Reality

Business model, unit economics like CAC and LTV, and customer experience often matter more than just the technology itself in SaaS business survival and scaling.

Misconception #3

SaaS companies do not need sales teams due to PLG.

Reality

Even Product-Led Growth companies often have nuanced sales strategies, especially in higher enterprise segments requiring human-led engagement.
Clothing & Styles

Conference swag hoodie

Wearing hoodies emblazoned with logos from SaaS-focused events like SaaStr Annual signals active participation and insider status within the SaaS founder community.

Branded startup t-shirts

T-shirts featuring a company's logo or popular SaaS buzzwords subtly show affiliation and foster recognition among peers at meetups and online events.

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